current: AU | change

Warranty Program

From the date of purchase until the expiry of the relevant period of time specified below for the product, Aqua Lung Australia warrants that our products will be free from defects in materials and workmanship. Aqua Lung Australia’s liability under this warranty is limited to the repair, replacement or refund of the product, at the discretion of Aqua Lung Australia.

This warranty is subject to the ‘Warranty Conditions’ and compliance with the claim procedure set out below.

Warranty Conditions:

Subject to the statutory guarantees that apply to goods and services purchased by Consumers (as defined in the Competition and Consumer Act 2010 (Cth)), this warranty will not include or extend to:

  1. defects or damages caused by improper use (including use outside of the recommended use, or use of the product beyond its designed or intended purpose, improper maintenance, neglect, unauthorised repairs, modifications, accidents, fire or casualty;
  2. fair wear and ageing of the product that occurs as part of its normal operation and use;
  3. cosmetic damage(s), such as scratches, nicks and fraying, unless the product is new and such damage is notified to Aqua Lung Australia within a reasonable time of purchase.

Consumers should refer to the owner’s manual for additional information on the correct usage and maintenance of Aqua Lung Australia products.

Duration of Warranty:

Computers, Gauges and Instruments:

  1. 2 year limitation on warranty in relation to all Gauges and Computers used in a rental or hire.
  2. 1 year limitation on warranty in relation to all Accessories, consumable Parts, included but not limited to cables hoses and straps.
  3. 5 year limited warranty on Computers, with no limitation on the number of dives during this period. This warranty does not extend to equipment used for commercial, Military or rental purposes.

Regulators

Limited Lifetime Warranty:
No limitation on the number of dives during this period. This warranty does not extend to equipment used for commercial, Military or rental purposes.

The warranty will cover the original owner against defects in material and workmanship if the regulator is:

  1. Purchased from an Authorized Aqua Lung Australia Dealer
  2. Inspected or serviced annually by an Authorized Aqua Lung Australia Dealer.
  3. 1 year limitation on warranty in relation to consumable Parts.

BCs:

Limited Lifetime Warranty:
Buoyancy Compensator Replacement on a Pro-Rated Basis

Buoyancy Compensator under the Limited Lifetime Warranty that malfunction due to material or manufacturer defects that have also had a significant amount of use will be replaced on a pro-rated basis. Prorating will be determined by a percentage factor based on the condition of the product and how long the product was used prior to the warranty claim. This can be useful to evaluate Limited Lifetime Warranty claims since the warranty period is for the "useful life of the product" and not a set length of time. The following guidelines should be used in determining what pro-rated percentage will be used.

Pro-Rated Values for products sold at retail
Aqua Lung Pays
Customer Pays
Like new and less than 2 years old
100%
0%
Slightly used and less than 5 years old
75%
25%
Very used and more than 5 years old
50%
50%
Worn out
0%
100%

Masks, Fins and Snorkels:

Two-Year Limited Warranty

Bags:

Traveler Bags and Explorer Series Bags: Two-Year Limited Warranty

Wetsuits:

One-Year Limited Warranty

Drywear:

One-Year Limited Warranty

  • Seams and Materials: Two-Year warranty on defects related to workmanship, materials and Seams
  • Zippers and Valves: One-Year warranty from defects in materials and workmanship
  • Seals: Three-Month warranty from defects in material and workmanship

Boots:

One-Year Limited Warranty

Gloves:

One-Year Limited Warranty

How to make a claim

All warranty claims must be in writing and submitted to the place of purchase of the relevant product, together with details of the claim and proof of purchase as soon as the defect or damage has become apparent. You will also need to return, or make available, the product to the place of purchase for inspection.

The cost of claiming the warranty is your responsibility.

Your Rights under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.