Orders, Returns and Exchange Policy

Placing Orders

1) Orders can be placed though the sales office in Laverton, Melbourne.

2) Tel: +61 (03) 9369 1992 or by Fax: +61 (03) 9907 5999 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

3) Your Regional Sales Representative.

Pricing and Terms Policy

1) Effective from March 1st 2014 until further notice. All prices are subject to the terms and conditions of the Aqua Lung Australia Authorised Dealer Agreement. Inclusion in this price list does not guarantee product availability. 

2) This price list supersedes all previous price lists.

3) All wholesale prices are exclusive of GST. Recommended Retail Price (RRP) includes GST.

4) C.O.D. or Terms subject to Credit Department approval.

5) Credit cards accepted are Visa and MasterCard.

6) A late charge of 1.5% per month will be assessed on invoices unpaid after the due date. 

7) All prices are subject to change without notice.

8) Possession of a price list does not constitute an offer to sell. Aqua Lung Australia reserves the right to accept or reject all orders.

 

Dealer Pricing Categories 

With the Aqua Lung dealer rewards program the more products you stock and sell,  the more access you receive to exclusive offers and further rewards.

The Diamond, Gold and Silver program pricing covers Aqua Lung, Apeks, Whites, U.S Divers and Suunto branded products.

Dealers can earn and maintain their category status based on set criteria which include: opening season order, product ranges displayed, rental-training equipment on offer and volume of sales. Once a dealer has reached a certain elite tier, the dealer will carry this for the rest of the financial year and the entitlements that come along with it. 

Diamond dealer members will be entitled to further exclusive promotional offers, staff incentives and discounts. Exclusive dealers will be invited to become Aqua Lung partner centers and will enjoy further rewards and support being a part of the Aqua Lung family. Please arrange a time to meet with your regional Sales Manager to get started. 

 

Freight and Shipping Policy

1) All orders totaling in excess of $1000 ex GST will be shipped freight free. All orders totaling less than $1000 ex GST will attract a freight charge of $20 ex GST.

2) Claims for merchandise damaged, lost or not delivered must be filed with the carrier and Aqua Lung within 48 hours.

3) Claims for shortage on sealed cartons must be filed with Aqua Lung within 24 hours after receipt of shipment.

4) Aqua Lung will not guarantee carrier delivery schedule.

5) Dealer is responsible for full freight charges on refused shipments.

 

Return and Replacement Policy

1) All merchandise returned requires a completed Return Authorisation form with a Return Authorisation Number.

2) Authorised returns must be freight pre-paid.

3) All merchandise returned without and authorisation number will be refused.

4) All returned merchandise is subject to a 15% restocking fee.