Orders, Returns and Exchange Policy

Placing Orders

1) Orders can be placed though the sales office in Laverton, Melbourne.

2) Tel: +61 (03) 9369 1992 or by Fax: +61 (03) 9907 5999 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

3) Your Regional Sales Representative.

Pricing and Terms Policy

1) Effective from March 1st 2014 until further notice. All prices are subject to the terms and conditions of the Aqua Lung Australia Authorised Dealer Agreement. Inclusion in this price list does not guarantee product availability. 

2) This price list supersedes all previous price lists.

3) All wholesale prices are exclusive of GST. Recommended Retail Price (RRP) includes GST.

4) C.O.D. or Terms subject to Credit Department approval.

5) Credit cards accepted are Visa and MasterCard.

6) A late charge of 1.5% per month will be assessed on invoices unpaid after the due date. 

7) All prices are subject to change without notice.

8) Possession of a price list does not constitute an offer to sell. Aqua Lung Australia reserves the right to accept or reject all orders.

 

Freight and Shipping Policy

1) All orders totaling in excess of $1000 ex GST will be shipped freight free. All orders totaling less than $1000 ex GST will attract a freight charge of $20 ex GST.

2) Claims for merchandise damaged, lost or not delivered must be filed with the carrier and Aqua Lung within 48 hours.

3) Claims for shortage on sealed cartons must be filed with Aqua Lung within 24 hours after receipt of shipment.

4) Aqua Lung will not guarantee carrier delivery schedule.

5) Dealer is responsible for full freight charges on refused shipments.

 

Return and Replacement Policy

1) All merchandise returned requires a completed Return Authorisation form with a Return Authorisation Number.

2) Authorised returns must be freight pre-paid.

3) All merchandise returned without and authorisation number will be refused.

4) All returned merchandise is subject to a 15% restocking fee.