BUYING AQUA LUNG DIVE GEAR
Q: Where can I buy Aqua Lung dive gear?
Aqua Lung dive gear is only available through Authorised Aqua Lung Dealers
and through the Aqua Lung Store
. You can find a dealer near you by using the Dealer Locator function on this website.
Q: Why should you buy from an Authorised dealer?
IMPORTANT NOTICE ABOUT MAIL ORDER AND INTERNET SALES OF OUR PRODUCTS
Please be aware that not every business that advertises and sells Aqua Lung branded products is an Authorised Aqua Lung Dealer. UnAuthorised retailers offering Aqua Lung Scuba products acquire those products through unknown sources. Products purchased through unAuthorised retailers are considered third party sales and are not eligible for Aqua Lung warranty protection, service, or support.
Aqua Lung cannot guarantee in any way the condition of the product you receive through these unAuthorised retailers or guarantee:
- The product is in fact an Aqua Lung product
- The product contains all original and current Aqua Lung factory parts.
- The product meets all original Aqua Lung factory specifications.
If you require warranty or non-warranty service on any Aqua Lung or affiliate branded product not purchased through an Authorised Aqua Lung Dealer, you may be refused service by an Authorised Aqua Lung Dealer or may incur additional service charges.
Please note that non-factory Authorised service or repair facilities:
- Do not have access to Authorised Aqua Lung parts
- Do not have access to the latest technical bulletins
- Are not trained by Aqua Lung on proper service procedures for Aqua Lung or affiliate branded life support equipment.
Please view the Authorised Aqua Lung Dealer Locator function on this website to find an Authorised Aqua Lung dealer.
Q: Do I have to purchase Aqua Lung equipment from an Authorised Dealer?
Yes, for more information regarding this please see the Important Notice
about mail order and internet sales of our products.
Q: What is the best way to determine equipment size and fit?
Aqua Lung provides wetsuit size charts
and BC size charts
on this website to assist with getting the proper fit. Due to body shape variations, it is recommended that the item be tried on at your local Aqua Lung Dealer before making your final purchase
PRODUCT REGISTRATION AND WARRANTY
Q: How do I register my new dive equipment?
When you purchase a regulator, alternate air source, buoyancy compensator or dive computer from an Authorised Aqua Lung Dealer, please complete and mail in your registration or ask your dealer to register your product.
Q: What is the warranty for my new Aqua Lung dive gear?
The warranty varies depending on the type of gear you purchased. Go to the Warranty and Registration
section of this website for further information.
Q: What is the Free Parts for Life Program?
Go to the Warranty and Registration section of this website for further information regarding Free Parts for Life Program
Q: How can I obtain an Owner's Manual for a particular product?
Owner's manuals are available as a free download from the Technical Library
on this website.
SERVICE AND REPAIR (GENERAL)
Q: Where can I get my Aqua Lung, Seaquest, Apeks or U.S. Divers product serviced?
We have many Authorised Aqua Lung Dealers around the country that can service your equipment. You can use the Dealer Locator function in the left side navigation of this website to find the dealer nearest you.
Q: How do I sign up for an Aqua Lung Repair course?
Only Authorised Aqua Lung Dealers and some Military dive lockers are allowed to take Authorised repair courses.
Q: How do I buy repair parts for my Aqua Lung product?
It is our policy only to sell repair parts to Authorised Aqua Lung Dealers. There are no exceptions to this policy.
SERVICE AND REPAIR (GENERAL)
Q: Where can I get parts for older Double Hose Regulators?
Aqua Lung no longer has parts for the older double hose regulators. There are a few places that specialize in vintage SCUBA equipment and repairs. Try visiting Vintage Scuba Supply
Q: Can I use an Aqua Lung regulator with Nitrox, EAN, Safeair?
As of June 2002, all Aqua Lung regulators are approved for use with Nitrox to 40% out of the box. For more information regarding Nitrox and Aqua Lung regulators go to the Nitrox Compatibility document in the Regulator portion of Technical Library
SERVICE AND REPAIR (BUOYANCY COMPENSATORS)
Q: Can the Sure-Lock weight system be added to my current BC?
Unfortunately we are not able to retrofit the Sure-Lock weight system onto older model BC's.
Q: Can I get a replacement bladder for my older model BC?
Replacement bladders are no longer available for any older model BC. We do stock replacement bladders for our current double bag BC's (2002 model year forward).
Q: My BC air-cell/bladder has been punctured and is leaking air, can it be patched?
The BC will have to be evaluated to determine if the size and location of the puncture is safe to patch. Your nearest Aqua Lung Dealer will be able to perform this service.
Q: What is the proper care and maintenance of my BC?
In addition to rinsing the outside of the BC with warm fresh water, the inside must also be rinsed thoroughly to stop the formation of salt crystals inside the BC. Line dry completely and store partially inflated in a cool dry place away from heat, electric motors and other sources of ozone. Also to maintain the safe operation of the BC, annual service/inspection by an Authorised Aqua Lung Dealer is required. This is also a prerequisite to retain the warranty
SERVICE AND REPAIR (DIVE COMPUTERS)
Q: Who can service my Aqua Lung computer?
Your local Aqua Lung dealer can perform basic service on your computer.
Q: Do you have a Trade-In or Upgrade Program for older dive computers?
We do not have a trade-in or upgrade program at this time.