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Unauthorized Dealer Warning | Warranty Qualification | Product Registration | | Serial Numbers | Free Parts for Life Program | Warranty Programs | Making a warranty Claim |
WARRANTY TYPES 30-DAY SATISFACTION GUARANTEE
Buy with confidence! If your Aqua Lung product falls short of your
expectations, simply return to your Authorized Aqua Lung dealer within
30-days with the original receipt to exchange it for another Aqua Lung
product. At participating dealers only.
LIMITED WARRANTY
Aqua Lung America warrants to the original purchaser for a period of time,
specified below for each product, from the date of purchase that the
product will be free from defects in materials and workmanship, provided that it receives normal use, proper care and prescribed dealer service subject to the limitations listed below. The limited warranty is
extended only to the original purchaser for purchases made from an
Authorized Aqua Lung America Dealer and is not transferable. This
warranty is limited to repair or replacement only at the discretion of
Aqua Lung America. Warranty coverage does not extend to damages caused
by improper use, improper maintenance, neglect, unauthorized repairs,
modifications, accidents, fire, casualty or normal wear and aging.
Cosmetic damage(s), such as scratches, nicks and fraying are not covered
under warranty except when the product is new, out of the original
packaging. This warranty does not extend to equipment used for
commercial or military purposes.
Warranty by Product Category
(Covers Apeks, Aqua Lung and Suunto products) REGULATORS: Limited Lifetime Warranty This warranty will cover the original owner of the regulator against defects in parts or workmanship for the lifetime of the regulator if the regulator is:
- Purchased from an Authorized Aqua Lung America Dealer
and - Inspected or serviced annually by an Authorized Aqua Lung America Dealer as outlined in the "Free Parts for Life" Program.
BCs: Limited Lifetime Warranty - Pro-rated (Passport BC's have a 2 year limited warranty)
Buoyancy Compensator REPLACEMENT ON A PRO-RATED BASIS Buoyancy Compensator under the Limited Lifetime Warranty that malfunction due to material or manufacturer defects that have also had a significant amount of use will be replaced on a pro-rated basis. Prorating will be determined by a percentage factor based on the condition of the product and how long the product was used prior to the warranty claim. This can be useful to evaluate Limited Lifetime Warranty claims since the warranty period is for the "useful life of the product" and not a set length of time. The following guidelines should be used in determining what pro-rated percentage will be used.
| Pro-Rated Values for products sold at retail |
Aqua Lung Pays |
Customer Pays |
| Like new and less than 2 years old |
100% |
0% |
| Slightly used and less than 5 years old |
75% |
25% |
| Very used and more than 5 years old |
50% |
50% |
| Worn out |
0% |
100% |
SUUNTO DIVE COMPUTERS: Five-Year Limited Warranty (Pro-rated)
| Pro-rated Values for Computers sold at retail |
Aqua Lung Pays |
Customer Pays |
| Like new and less than 2 years old |
100% |
0% |
| Slightly used and/or more than 2 years old |
60% |
40% |
| Used and/or more than 3 years old |
40% |
60% |
| Worn out and/or more than 5 years old |
0% |
100% |
ANALOG GAUGES AND COMPASSES: Two-Year Limited Warranty
MASKS, FINS, AND SNORKELS: Two-Year Limited Warranty
BAGS: Traveler Bags: Lifetime Warranty, Tour Series Bags: Two-Year Limited Warranty
WETSUITS: One-Year Limited Warranty
BOOTS: Lifetime Warranty against sole separation from upper, and 1 year Limited Warranty
GLOVES: One-Year Limited Warranty
LIGHTS: One-Year Limited Warranty
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